Communication Skills

Training for medical teams in hospitals based on Crew/Crisis Resource Management principles, to promote a culture of patient safety and improve teamwork in routine and emergency situations.

Training Objectives

• To practice in clinical emergency scenarios that focus on the trainees’ area of specialization, while learning, training and practicing according to CRM principles.
• To improve teamwork performance in routine and emergency situations according to CRM principles – through practice in simulated scenarios.
• To improve interpersonal communication within teams, and integrate terminology that enhances teamwork efficiency.
• To integrate evaluation processes into the organizational culture, while training senior medical and nursing staff on how to conduct CRM evaluation in their departments.
• To promote an organizational culture that emphasizes patient safety and teamwork.

Principles of CRM

• Role Clarity       
• Communication            
• Personnel Support     
• Management of Resource
• Global Assessment   

Course Guidelines

• Refresher course in skills for certified team members
• Each team member in a department must complete at least one course yearly.
• The team participating in the course will comprise the actual team working in the department.
• Preference is given to training new personnel as close as possible to their recruitment (CRM training can be considered a prerequisite for interns before they begin working in their departments).